Frequently asked questions
Clear answers before the work begins.
Understand our approach to scope, collaboration, delivery and long-term ownership.

32 answers across our capabilities
Working with Penta
What types of projects do you build?
We build web platforms, mobile applications, internal software, commerce systems, integrations and automation around a defined business workflow.
Can you build frontend and backend?
Yes. A project can include the user interface, APIs, database, authentication and operational tools needed to run it.
Can you build admin panels?
Yes. We design administration around roles, daily tasks, content management, reporting and clear validation.
Can you modernize existing software?
We begin with a review of dependencies, data and business-critical behavior, then propose an incremental migration or improvement plan.
Can you build Android and iOS apps?
We can plan native or cross-platform applications with shared backend services. The choice depends on device requirements, budget and maintenance needs.
Can you integrate APIs?
Yes, where a provider offers suitable access and documentation. We plan authentication, failures, retries and data consistency.
Can you integrate payment systems?
Yes. We integrate suitable payment providers and design around order state, payment verification and reconciliation.
Can you automate business workflows?
We identify repeatable steps, exceptions and approval requirements, then connect the appropriate systems with visible failure handling.
Can you help with cybersecurity?
We offer security-aware engineering and scoped application reviews and hardening. Testing scope and authorization are agreed before work begins.
Do you provide post-launch support?
Support scope, response expectations, maintenance responsibilities and fees are agreed as part of the engagement.
How does a project start?
Share the business problem, users, existing tools and desired outcome. We use an initial discussion to define the next useful step.
How is project pricing estimated?
Pricing depends on scope, complexity, integrations, data migration and support requirements. We provide an estimate after reviewing those constraints.
How long does development usually take?
The schedule depends on scope and dependencies. Discovery establishes milestones and review points rather than promising one timeline for every project.
Can you work with an existing design?
Yes. We review the designs, interaction states and technical assumptions, then identify any gaps before implementation.
Do you sign NDAs?
Confidentiality requirements can be discussed before you share sensitive material and documented in a mutually agreed NDA.
Who owns the delivered software?
Ownership, licensing of pre-existing components and handover terms are defined in the written project agreement.
AI & Automation
Where does human review fit into an automated workflow?
We identify consequential decisions and uncertain inputs before implementation. The workflow can route those cases to a person, record the decision and provide a safe manual fallback.
Can an AI assistant use private business documents safely?
Access, retention, provider terms and data boundaries must be agreed first. We design retrieval around authorised information and evaluate incorrect answers rather than treating generated output as automatically reliable.
Custom Software Development
Can you replace spreadsheets without disrupting daily operations?
We start by mapping the records and business rules those spreadsheets contain. Migration checks, a staged rollout and an agreed fallback help protect the work that must continue.
Can different staff roles have different access?
Yes. We define access around real responsibilities and enforce it in the application and APIs, including who can view, change, approve or export information.
Cybersecurity
What do you need before reviewing our application’s security?
We need written authorisation, a defined target and scope, safe testing conditions, and contacts for escalation. The agreed boundaries protect your users, data and daily operations.
Does a security review certify our business as compliant?
No. A scoped review provides findings and verification evidence for the agreed application or system. Certification and regulatory obligations require their own qualified assessment.
Digital Marketing
Do you guarantee search rankings?
No. Search results depend on many factors outside any supplier’s control. We agree measurable technical, content and reporting improvements without promising a fixed ranking.
Can you improve an existing website before rebuilding it?
Yes. An initial audit can identify technical barriers, unclear journeys and measurement gaps. We prioritise improvements and recommend a rebuild only when the evidence supports it.
E-commerce Development
Can the store connect to stock, shipping and accounting systems?
We assess the available integrations and agree which system owns each record. Order, stock and payment events need clear retry and reconciliation behaviour, not only a successful checkout screen.
How are payments and refunds handled?
A suitable payment provider handles sensitive payment processing. We integrate verified payment events and clear order/refund states; provider fees and settlement rules remain subject to its terms.
Mobile App Development
Should we choose native or cross-platform mobile development?
The choice depends on device capabilities, platform-specific interaction, release needs and maintenance capacity. We review those requirements before recommending native or shared-code delivery.
Can the mobile app work with a poor internet connection?
Selected tasks can be designed for offline use when the data and business rules allow it. We agree what is stored on the device, how changes sync and how conflicts are resolved.
UI/UX Design
Can you improve the usability of an existing product?
Yes. We review real tasks, interaction states and available evidence, then prototype focused improvements. The work can address a specific journey or a broader design system.
What is included in a design handover?
The agreed handover can include user flows, responsive layouts, interactive prototypes, reusable components and specifications for loading, empty, error and success states.
Web Development
Can a website connect to our existing CRM or booking system?
Where the existing provider offers suitable access, we can connect the website through documented APIs. Discovery checks authentication, data ownership, failure handling and any provider limitations.
Will our team be able to update website content?
We can include a CMS with the content types, publishing controls and permissions your team needs. Editable areas and handover are agreed as part of the scope.
